Medicare chief is “secret shopper” of insurers

MSNBC
Posted: November 27th, 2007 by Steve Trinward

“The insurance agent fielded questions from a prospective customer for about 20 minutes before he sensed the man knew a little too much about the managed care plans he was being asked to buy. ‘You’re a shopper, aren’t you?’ the agent finally said. Kerry Weems was busted. Weems acknowledged that he wasn’t just a shopper. He’s actually the acting chief of the entire Medicare program. To get a better feel for the marketing practices of private insurers, Weems ordered senior staff at the Centers for Medicare and Medicaid Services to surreptitiously attend agents’ presentations to seniors and the disabled. They call it the ’secret shopper program.’ Weems has been to three, including one last week at a Virginia diner.” (11/27/07)

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